Terms of use

These terms apply to the use of Pilke. Read them before you create an account: by creating an account you accept them. How we handle your personal data is set out separately in the privacy policy.

1. Parties to the agreement

Pilke is provided by [TO FILL IN: registered company name] (business ID [TO FILL IN: business ID], address [TO FILL IN: address]). In these terms we and Pilke mean that company, and you mean you as a user.

You can reach us at [TO FILL IN: email address].

2. The service

Pilke arranges dates. It is not a messaging app and not a personal ads board.

• You cannot send messages to other users. There is no chat in the service.
• You choose who to invite. We suggest candidates to you based on gender, age, your preferences, your date area and your calendar.
• An invitation comes with times and venues already set. You answer it by choosing the final time and venue.
• Pilke provides predetermined, public venues. Users cannot propose venues of their own.
• You meet face to face at the agreed place at the agreed time.

Pilke is free of charge, and nothing in the service is for sale: visibility, promotion and a better place among suggestions cannot be bought. We cannot guarantee that you will get a date, that candidates will be available to you, or that your invitation will be answered.

3. Eligibility

You can use Pilke if you are 18 or over. If we learn that you have given false information, we delete your account.

The service is intended for use in Finland. An account is personal: you may have only one account, and you may not hand it over to anybody else or use somebody else’s. If we have ended the agreement because you broke these terms, you may not create a new account.

4. Account and sign-in

You identify yourself with your phone number. The account has no password: each device signs in separately with a one-time code we send to your number.

Give a real phone number and email address. Keep others out of your phone and away from your login codes, and tell us immediately if you suspect somebody else has got into your account. You can sign out of a single device in settings.

5. User obligations

Go on the dates you have agreed to. The person you are meeting has set an evening aside for you. If you cannot make it, cancel as early as you can.

Give real information about yourself. The photograph is of you, and you must be recognisable in it.

Your photograph and nickname must not contain

• another person without their permission, or a child;
• nudity or sexual content;
• contact details, web addresses, advertising or other commercial content;
• another person’s name or picture in a way that passes you off as them;
• insults, threats or content that demeans a group of people.

While using the service you must not

• harass, threaten or pressure another user;
• ask another user for money, offer sex for payment, or sell anything;
• collect or spread another user’s data outside the service;
• create an account with another person’s details or by automated means;
• get around the service’s restrictions, probe its security without permission, or disrupt how it works.

If another user breaks these terms, file a safety report about them in the app. If you suspect a crime, contact the police. In an emergency, call 112.

6. Safety in the service

The safety of our users comes first, and we work to protect it by the means set out below:

• A trusted contact and the safety button. When you press the safety button, we send a text message containing your nickname to the person whose number you have saved. The message contains no position, no venue and nothing about the person you are meeting, and that person is not told you pressed it. When you save somebody’s number for the safety button, it is your responsibility that they know about it and accept it; the number is their data, not yours. The safety button is not an emergency number: when you need help now, call 112.
• Sharing your location at the venue, limited as set out in section 3 of the privacy policy.
• A safety report you can file after a date. Only Pilke staff can see it.
• Suggestions after a safety report. When you file a safety report after a date, the two of you are never suggested to each other again, and the other person is not told why.
• Predetermined, public venues. Dates are arranged only at venues chosen by Pilke, and users cannot propose other venues.

We do not, however, verify identities or run background checks, and we cannot guarantee that another user is who they say they are. Nor do we supervise meetings or attend them. Be as careful as you would be meeting any stranger: tell somebody where you are going, and leave if it does not feel right.

7. Feedback and safety reports

After a date we ask how it went for the two of you. You answer by picking an option, and your answer concerns that date partner. They cannot see your answer.

There is one exception: the question whether you would like to meet again and whether your phone number may be given to the other person. If you both want to exchange numbers, we pass them on, and the other person then sees that your answer was yes. Otherwise we tell them nothing about your answer. The answer is final and cannot be taken back, because the other person may have seen and saved your number the moment you answered. See section 5 of the privacy policy.

You can write freely in a safety or conduct report. It is never shown to the other user. Write down what happened. The report is kept and may lead to action concerning the other user, so knowingly filing a false safety or conduct report is a breach of these terms.

8. Restrictions on use

Some restrictions arise automatically from what has happened in the service. A restriction means that you are not shown to others as a candidate, or that you cannot draw new candidates. It can follow from cancelling an agreed date, withdrawing from an invitation, or not turning up. A restriction lasts no longer than 30 days.

You can ask for a decision to be looked at again by writing to the address in section 1. A person will then review it.

We may also restrict your use or end the agreement if you break these terms, if what you are doing puts another user’s safety at risk, or if the law requires it. We will tell you why, unless doing so would put another user at risk. In a serious case a restriction can take effect immediately; otherwise you will first be given the chance to put things right.

9. Messages and notifications

We send push notifications about invitations, about the other person arriving, and about feedback requests. A notification often contains the other person’s nickname. You can adjust notifications in the app’s settings, but answering invitations in time remains your own responsibility.

Login codes and safety messages are sent by text message. We do not send marketing messages.

10. Rights to content

Pilke, its name, its mark, the app and its content belong to us or to our licensors. You are granted the right to use the app personally, in accordance with these terms. No other rights pass to you.

You still own your photographs and anything else you send to the service. You give us the right to display it in the service as set out in section 4 of the privacy policy, so that the service works. That right ends when you remove the content or your account.

11. Liability

We provide Pilke as it is. We work to keep the service running, but we cannot guarantee that it will be available without interruption or free of faults. We may suspend the service for maintenance and change what it does.

We are not liable for what happens at meetings between users, or for what a user says about themselves or leaves out. Nor are we liable for third-party services such as the phone network, the map service or the delivery of push notifications.

12. Termination of the agreement

The agreement lasts as long as your account exists.

You can end the agreement at any time by deleting your account in settings. Deletion takes effect immediately and cannot be undone. What goes and what stays is set out on How to delete your data and in section 9 of the privacy policy. Agreed dates are cancelled, and deleting your account brings no restrictions upon you.

We may end the agreement on the grounds set out in section 8. We may also close the service altogether, and we will say so in the app at least a month beforehand.

The agreement ending does not undo a decision we have already made under section 8.

13. Changes to these terms

We may change these terms if the service, the law or the requirements of an authority change, or where a change is otherwise justified in order to develop the service. Every version has a date, shown at the top of this page, and the app shows the same version.

Minor changes, such as corrected contact details or clarified wording, we publish here directly. If a change affects your rights or obligations, we will tell you in the app at least a month before it takes effect and ask you to accept the new version. If you do not accept the change, you can terminate the agreement by deleting your account before the change takes effect.

14. Governing law and dispute resolution

Finnish law applies to this agreement.

If you are unhappy with the service, please contact us first at the address in section 1. If that does not settle the matter, you can take it to the Consumer Disputes Board (kuluttajariita.fi) or to a district court. As a consumer you can bring proceedings in the district court where you live. Advice is available from consumer advisory services (kkv.fi).