Terms of use

These terms set out how Pilke is used. Read them before you create an account: creating one means you accept them. How we handle your personal data is set out separately in the privacy policy.

1. Who you are agreeing with

Pilke is provided by [TO FILL IN: registered company name], business ID [TO FILL IN: business ID], address [TO FILL IN: address]. In these terms we and Pilke mean that company, and you mean you.

You can reach us at [TO FILL IN: email address].

2. What Pilke is

Pilke arranges dates. It is not a messaging app and not a personal ads board.

• Users cannot send each other messages. There is no chat in the service.
• You choose who to invite. Suggestions come from gender, age, your preferences, your date area and your calendar, and you can pass on every one of them.
• An invitation already has a time and a venue. You answer it by picking a time that suits you.
• We choose the venues. Users do not propose them.
• You meet in the real world, at a physical place, at an agreed time.

Pilke is free of charge, and nothing in the service is for sale: visibility, promotion and a better place among suggestions cannot be bought. We do not promise that you will get a date, that candidates will be available, or that anybody will answer your invitation.

3. Who can use Pilke

You can use Pilke if you are 18 or over and give your real date of birth. If we learn that a user is younger than that, we delete the account.

The service is intended for use in Finland. One person has one account, and the account is personal: you may not hand it over to anybody else or use somebody else’s. If we have ended our agreement with you because you broke these terms, you may not create a new account.

4. How your account works

You identify yourself with your phone number. The account has no password: each device signs in separately with a one-time code sent to your number.

You are expected to give a real phone number and email address, to keep others out of your phone and away from your login codes, and to tell us straight away if you suspect somebody else has got into your account. You can sign out of a single device in settings.

5. What we expect from you

Go on the dates you agree to. The other person has set an evening aside for you. If you cannot make it, cancel as early as you can.

Agree with your trusted contact first. When you save somebody’s number for the safety feature, you confirm that they know about it and accept it. The number is their data, not yours.

Give real information about yourself. The photograph is of you, and you are recognisable in it.

Your photograph and nickname must not contain

• another person without their permission, or a child;
• nudity or sexual content;
• contact details, web addresses, advertising or other commercial content;
• another person’s name or picture in a way that passes you off as them;
• insults, threats or content that demeans a group of people.

While using the service you must not

• harass, threaten or pressure another user;
• ask another user for money, offer sex for payment, or sell anything;
• collect or spread another user’s data outside the service;
• create an account with another person’s details or by automated means;
• mark times in your calendar you do not intend to keep;
• try to get around the service’s restrictions, probe its security without permission, or disrupt how it works.

If another user breaks these rules, file a safety report about them in the app. If a crime has been committed, contact the police, and in an emergency call 112.

6. What we do about safety

We do not verify identities and we do not run background checks. There is no identity verification, no criminal record check and no strong authentication in the service. Nobody has confirmed that the other user is who they say they are. This is the most important thing to understand in these terms.

What the service does give you:

• A trusted contact and the safety button. Pressing it sends them a text message containing your nickname. The message contains no position, no venue and nothing about the person you are meeting, and that person is not told you pressed it. The safety button is not an emergency number: when you need help now, call 112.
• Sharing your position at the venue, limited as set out in section 3 of the privacy policy.
• A safety report you can file after a date. Only Pilke staff can see it.
• A block. When you cancel a date because you did not feel safe, the two of you are never suggested to each other again, and the other person is not told why.
• Venues we have chosen ourselves.

We do not supervise meetings and we are not present at them. We cannot promise how soon we will read a safety report. Use the same judgement you would use meeting any stranger: tell somebody where you are going, and leave if it does not feel right.

7. What you write about other users

After a date we ask how it went. You answer by picking an option, and your answer is about a named person. The other person cannot see what you answered.

A safety report is free text, and it is the only free text field in the service. The report is never shown to the other user. Write down what happened: the report is kept, and it concerns somebody who cannot answer it. A knowingly false report is a breach of these terms.

8. When we restrict your use

Some restrictions arise automatically from what has happened in the service. A restriction means you are not shown among other people’s candidates, or you cannot draw new candidates. It can follow from cancelling an agreed date, withdrawing from an invitation, or not turning up. No restriction lasts longer than 30 days.

If the person you were meeting reports that you did not turn up, the restriction follows automatically. You can file your own report within 24 hours, which lifts it. You can also ask for the decision to be looked at again by writing to the address in section 1, and a person will then review it.

We may also restrict your use or end the agreement if you break these terms, if what you are doing puts another user’s safety at risk, or if the law requires it. We will tell you why, unless telling you would put another user at risk. In a serious case a restriction can take effect immediately; otherwise we will give you the chance to put things right first. You can appeal a decision to the address in section 1.

9. What notifications we send

We send push notifications about invitations, about the other person arriving, and about feedback requests. A notification often contains the other person’s nickname. You can block notifications in your phone’s settings, but then you will not hear about invitations in time.

Login codes and safety messages are sent by text message. We cannot leave those unsent, because the service does not work without them. We do not send marketing messages.

10. Who owns what

Pilke, its name, its mark, the app and its content belong to us or to our licensors. You get the right to use the app personally, in accordance with these terms. No other rights pass to you.

Your photograph and anything else you provide stays yours. You give us the right to show it in the service to the extent set out in section 4 of the privacy policy, so that the service works. That right ends when you remove the content or your account.

11. What we are liable for

We provide Pilke as it is. We work to keep the service running, but we do not promise that it will be available without interruption or free of faults. We may suspend it for maintenance and change what it does.

We are not liable for what happens at meetings between users, or for what a user says about themselves or leaves out. We are not liable for third-party services such as the phone network, the map service or the delivery of push notifications, or for a text message or notification that fails to arrive.

We are liable for loss you suffer only where we have caused it by our negligence, and we are not liable for indirect loss. We do not limit our liability for intent or gross negligence, for personal injury, or for anything else where liability cannot be limited by law. These terms do not restrict the rights you have as a consumer under the law.

12. When you stop, or we do

The agreement lasts as long as your account does.

You can stop at any time by deleting your account in settings. It happens immediately and cannot be undone. What goes and what stays is set out on How to delete your data and in section 9 of the privacy policy. Agreed dates are cancelled and the other person is compensated as with any cancellation; you get no restriction for it.

We may end the agreement on the grounds set out in section 8. We may also close the service altogether, and we will say so in the app at least a month beforehand.

The agreement ending does not undo a decision we have already made under section 8, and it does not lift a block created for a safety reason.

13. When we change these terms

We may change these terms, for instance when the service changes or the law requires it. Every version has a date, shown at the top of this page, and the app shows the same version.

If a change affects your rights or obligations, we will tell you in the app at least two weeks before it takes effect and ask you to accept the new version. If you do not accept it, you can delete your account. Smaller changes, such as corrected contact details, we publish here directly.

14. Governing law and disputes

Finnish law applies to this agreement.

If you are unhappy with the service, contact us first at the address in section 1. If that does not settle it, you can take the matter to the Consumer Disputes Board (kuluttajariita.fi) or to a district court. As a consumer you can bring proceedings in the district court where you live. Advice is available from consumer advisory services (kkv.fi).